We deeply appreciate our friends abroad, and are happy to ship internationally. Because our books are warehoused here in the U.S., overseas customers will notice that shipping rates can be expensive. As much as we would like to offer low-cost international shipping, these costs are unfortunately something over which we have little control.
Our Returns & Exchanges policy is shaped by the context that our books are entirely self-published. Most people understand “self-publishing” to mean that the content of the book was our own responsibility to create (and it was), but self-publishing also means that we also completely own the ongoing process of fulfillment, shipping, customer service, etc.
These latter elements have been dramatically impacted by the sweeping rise of behemoth e-commerce sites like Amazon, whose scale allows them to handle things like returns and exchanges with what seems like effortless grace.
We – in contrast – are not a massive book publishing company. We are a small restaurant group in Chicago, and most of our resources and attention are focused on providing great hospitality to guests who choose to dine with us.
Because of this, we regrettably are not able to accept returns or issue refunds for any of our books once they have been shipped.
The one caveat to the above is in the event that your book arrives defective or damaged during shipping. In this case, a replacement or partial refund may be issued at our discretion, subject to product availability. We address damage reports on a case-by-case basis.
To report the damaged receipt of The Aviary Cocktail Book, please forward your order confirmation to firstname.lastname@example.org with “Zero - Damage” in the subject line, and please include photos of the damage.
Feel free to direct any questions to us at: email@example.com